Support

Contact Scroll Wallet

Contact Scroll Wallet for support, security reports, privacy requests, legal correspondence, media notes, and content feedback.

Updated May 2, 20263 min read

Use the right inbox

Separate support, security, privacy, and legal messages so the request reaches the right review path.

Never send wallet secrets

Do not send recovery phrases, private keys, passwords, PINs, or two-factor codes in any support message.

Include useful context

For technical issues, include the URL, browser, wallet provider, chain, error message, and safe screenshots.

Contact channels

For general product questions, content feedback, wallet access feedback, or partnership routing, email contact@scroll.network.

For security reports, suspected phishing domains, impersonation attempts, or sensitive vulnerability details, email security@scroll.network. For privacy requests, email privacy@scroll.network. For formal legal notices, email legal@scroll.network.

Mailing address

Scroll Wallet Research Desk, 548 Market Street, Suite 88474, San Francisco, CA 94104, United States.

This is a correspondence address. It is not a walk-in support office, exchange desk, or place to deliver hardware wallets, recovery phrases, checks, or physical storage devices without prior written coordination.

Response expectations

Routine support and editorial messages are reviewed during business days. Security reports that indicate active user risk are prioritized. Response time can vary based on severity, detail quality, and whether the report contains enough information to reproduce the issue.

Scroll Wallet does not provide phone support for wallet recovery. Anyone claiming that a phone call is required to restore a wallet, validate a seed phrase, or unlock an account should be treated as suspicious.